24/7 Emergency Assistance
Powell engineers or technicians are available 24/7 to provide emergency consultation
or troubleshooting advice.
To reach an engineer or technician for emergency assistance, call the Powell business
phone number — 888.800.2310 (Toll Free) or 989.681.2158 (Local/Outside of US). During
regular business hours, the phone is answered by an attendant who directs the call.
After 15 minutes, a consultation rate will apply.
After regular business hours (4:31pm to 6:59am EST), callers will be connected with
a menu-driven program that offers several options for assistance. For example, if
immediate assistance is required, the caller will be asked to leave their name,
phone number, and a message. A Powell technician will promptly return all emergency
calls. A consultation rate will be applied with a minimum billing of one hour.
After one hour, the consultation time will be billed in 15 minute increments.
Contact the Field Engineering and Service department at email@example.com
for current consultation rates.