Powell Service Technicians are easily accessible and available to support customers
with specialized assistance should problems occur.
Telephone Or E-Mail Troubleshooting and Consultation
During regular business hours (7:00am to 4:30pm EST), Powell engineers or technicians
provide consultation or troubleshooting advice on the telephone or via e-mail free
of charge for up to 15 minutes (during regular business hours only). After 15 minutes, or after regualr business hours, a consultation rate will apply.
To take advantage of this service, e-mail firstname.lastname@example.org or call the Powell business phone number at 888.800.2310 (Toll Free) or 989.681.2158 (Local/Outside of US). A telephone attendant will direct
your call to the appropriate engineer or technician.
One simple and inexpensive way a customer can save money in troubleshooting fees
and lost production is by purchasing Powell recommended test equipment kits. Through
use of these tools and the help of a Powell Technical Service Representative via
the telephone, your system problem may be quickly identified and resolved.
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In-Shop Parts Repair
Powell has a fully equipped repair facility to service parts on all Powell equipment.
Items commonly repaired, rebuilt, or refurbished are:
- manual and automated control and shut-off valves
- pressure switches
- pressure gauges
- pressure transmitters
- pressure transducers
- flow meters
- pneumatic motors
- ORP electrodes
- and many others.
Powell may charge an evaluation fee. Upon evaluation, a quotation for the
necessary repair will be provided for customer approval. The evaluation fee
is waived if the item is repaired by Powell or if a new item is purchased from Powell.
To take advantage of our in-shop repair services, call 989.681.2158 or email email@example.com